Refund & Cancellation Policy

Last updated: June 2026

This Refund and Cancellation Policy applies to prepaid digital products sold on dinenodo.com, including DineNodo restaurant platform access plans and related digital services. By purchasing, you agree to this policy together with our Terms of Service.

1. Digital products (no physical goods)

DineNodo sells prepaid, time-based access plans to the DineNodo restaurant platform and may sell additional restaurant software subscriptions or licences under separate written agreements. No physical goods are shipped.

2. Pricing and payment

Prices for restaurant access plans are displayed on our Pricing page before checkout (amount in INR). Commercial terms for any paid licences are confirmed in writing.

Payments are processed through our payment gateway on dinenodo.com. You will receive confirmation when payment succeeds and access is activated on your account.

3. Delivery

Platform access is activated instantly on your DineNodo manager account after successful payment. See our Shipping & Delivery Policy for details.

4. Cancellations before use

Because access is activated immediately, you cannot “cancel” a completed purchase in the sense of stopping delivery. If payment failed or was duplicated, contact us promptly with your payment reference.

5. Refunds

Unused access: If you purchased an access plan in error and have not used the platform during that access period, you may request a refund within 7 calendar days of payment by emailing support@dinenodo.com with your account email and payment / order ID.

Used access: We do not refund access periods that have already been used, except where required by applicable law or where we confirm a technical error on our side.

Restaurant software / enterprise agreements: Refunds for subscriptions or licence fees follow the terms in your order form or master agreement.

6. How refunds are processed

Approved refunds are returned to the original payment method where possible. Processing times depend on your bank or card issuer (typically 5–10 business days after approval).

7. Contact

Refund requests and billing questions: support@dinenodo.com or our Contact page.